Encountering Office clipboard crashes when you try to copy text in a Word document?

A serious problem in Word threatened to derail work on a brief today. Once I sorted out the cause, I realized that I’ve seen an issue like this many years ago, and it is insidious. I was trying to copy text from one Word document and paste it into another one. As soon as I tried to copy the target text, Word crashed and closed. I made new copies of the documents. I updated Office. I shut down and restarted my computer. I eventually uninstalled my Office365 suite and reinstalled it. It made no difference. I searched online and found nothing. I considered disabling the Office clipboard, but you lose a lot of convenient functionality doing that.

Eventually I realized that the text I was copying included a footnote. When I selected text ending above the footnote, it worked fine. I then copied the footnote text, deleted the footnote entirely, added the footnote back in and pasted the footnote text back into the blank footnote. Copying worked as advertised from that point forward.

I have seen footnotes cause some sort of document corruption in the past. The only solution that I have found is to do as I did today, copy the footnote text, delete the footnote entirely, add a new footnote, and paste the text back into the footnote. This seems to cut out whatever corruption has crept into the document in the footnotes.

Adobe fixes bug that changed Windows 10 performance graphics settings...after 3 years

If you noticed, over the last three years, that the setting in Windows 10 to show shadows under open windows would magically disappear, and if you noticed that this seemed to happen, coincidentally, with your use of Acrobat, then I have exciting news for you! You aren’t crazy! Actually, this was a known bug in Acrobat versions. For reasons beyond my ability to understand, Acrobat was turning off the setting to show shadows under open windows in Windows 10. For past versions of Windows this isn’t such a big deal because windows have borders. In Windows 10, the design language is “flat,” and windows have no edge border. This means that when you have a window with a white background over another window with a white background, it is hard to pick out where one window ends and another starts.

Today Adobe started to roll out an update that fixes this behavior. It only took years of posts in Adobe Acrobat forums to get this but addressed. And I again note that I cannot fathom why Acrobat is touching performance graphics settings in Windows 10. Adobe, you may make very nice applications, but your attitude towards users often appears belligerent.

I happen to get Acrobat through Creative Cloud. The update didn’t show there for me. However, in the Help menu of Acrobat you can find a “Check for Updates” option, and I pulled the update that way. After installing and testing, I can confirm that this maddening bug is apparently fixed.

Adobe, get your paws off my operating system!

Tech Tip: Updating Dell computers to Windows 10 version 1903 (the May 2019 update)

I absorb the pain so you don’t have to. If you have a fairly new Dell computer from the Dell Business line of offerings (as opposed to the Home machines), and run into a blocking bug that prevents you from updating from Windows 10 version 1809 to Windows 10 version 1903, here’s a possible solution.

If the update fails immediately with an error that preinstall.cmd scripts could not run, it is likely that the Dell Data Security software is blocking the update. But…you will likely not be able to uninstall all of that software. Some of the elements have very deep hooks into the system, and using the uninstall programs settings page will not work. In addition, there are installed components that do not register as standalone programs, so you can’t remove them with a simple uninstall option.

The solution is that Dell makes a tool to remove all of these components, but you have to call Dell and get to the team that handles the Data Security software. They will make sure that you are not using the encryption and data security tools (NOTE: if you remove the Dell Data Security and Encryption software, you can’t access encrypted data, but unless you are in an enterprise that is managing a lot of Dell machines, odds are that you are NOT using any of those tools — this issue appears to happen only if you have ordered a Dell machine from the Business line, where data security is a selling point, rather than the Home line). The tool Dell provides quickly removes the offending data security tools, and the Windows update seems to work without a hitch thereafter.

If this has been driving you nuts, I hope it helps. I separately note that there are a lot of blocking issues that could stymie a Feature Update, like driver compatibility, etc. This is only for update failures that never start because the preinstall.cmd scripts cannot run.

COMPLEX TECH: The developer builds of Microsoft Edge built on Chromium are getting interesting

Microsoft Edge on Chromium

It’s been a long time since I’ve posted any tech-related items. I was just using a newer browser I’ve been testing out and thought some of you might be interested in it. Microsoft is rebuilding their Edge browser with the open-sourced chromium browser engine. Google’s Chrome uses the same rendering engine. But I distrust Google (mightily) and have decided to move away from as many of Google’s services as possible (for example, I have stopped using gmail as a backup archive and email aggregator for my personal emails, switching to outlook.com instead). So that leaves the current Edge version in Windows 10 (okay), or Firefox (better with privacy but it continues to have erratic bugs), or all the other fringe browsers out there.

So, instead, I’m looking at the developer versions of Edge on chromium. You can download versions here. The beta channel will be the most stable, but it isn’t active yet. That leaves the weekly update developer channel or the “canary” version that gets daily builds. I decided that the canary channel was too wild west even for me, so I’m running the weekly update version. Given that it isn’t even the beta channel version, it’s surprisingly stable. Features are being added almost every week, in addition to the squashing of bugs. Sites render well. I may move to it as my full-time browser when it comes out of its developer/beta state.

Edge on chromium is far enough along, that it is now ready for enterprise evaluation, as mentioned by Windows Central.

Friends don’t let friends do Google.